At Omia Tours, your satisfaction is our priority. If you are not fully satisfied with your purchase, we offer returns and refunds under the following conditions:
Returns
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You may request a return within 7 days of receiving your order.
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Items must be unused, in their original condition, and in the original packaging.
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To initiate a return, please contact us at [email protected] with your order details.
Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed within 7–10 business days.
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Refunds will be issued to the original method of payment (for cash on delivery orders, a bank transfer or store credit may be arranged).
Exchanges
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We allow exchanges for defective or damaged items within 7 days of delivery.
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Please contact our support team at [email protected] to arrange an exchange.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons. These will be clearly mentioned on the product page before purchase.